Thank you for choosing Truffles! We strive to provide you with exceptional service and timely delivery of your orders. Please take a moment to review our shipping policy outlined below.
Order Verification:
To ensure the accuracy and security of your order, we will contact you to verify the details. Our customer service team may reach out to you via phone or email to confirm the order, shipping address, and other necessary information. Please ensure that you provide valid contact details during the checkout process to facilitate this verification process smoothly.
Shipping Time:
After the verification, your order will be shipped via a reliable shipping carrier. The estimated delivery time is between 3 to 5 working days. Please note that the delivery time may vary depending on your location and any unforeseen circumstances that may occur during transit. We will provide you with a tracking number once your order has been shipped so that you can track its progress.
Shipping Costs:
Cairo, Giza 55 EGP
Alexandria 60 EGP
Delta 63 EGP
Canal 63 EGP
Upper Egypt, North Coast and Sinai 83 EGP
Return and Exchange Policy:
We do not accept returns or exchanges for used and/or unsealed products to ensure product safety and quality.
Returns and Exchanges Timeframe:
Initiate returns and exchanges within 3 days from the delivery date indicated by the courier.
Conditions for Returns and Exchanges:
A-Damaged or Incorrect Orders (Exchange):
We take responsibility for damaged or incorrect orders. We will deliver a replacement item at no additional charge.
b-Damaged or Incorrect Orders (refund):
We take responsibility for damaged or incorrect orders. We will refund the payment if you want it.
- For further inquiries or assistance with returns or exchanges, please contact our customer service team.85